Privacy Policy

Collection of Personal Information

When you visit our website, we collect certain information necessary to process your purchases, such as details about your device and your interactions with our site. Additional information may be gathered if you contact us for customer support. In this privacy policy, any information that can uniquely identify an individual, including the types listed below, is referred to as “Personal Information.” For further details on the personal information we collect and the reasons for its collection, please see the list below.

Device Information

Examples of Personal Information Collected: Web browser version, IP address, time zone, cookie information, the web pages or products you view, search terms, and how you interact with the site. Purpose of Collection: To accurately load the website and analyze usage to optimize our site. Source of Collection: Automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels. Disclosure for Business Purpose: Shared with our processor, Pisel.

Order Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Purpose of Collection: To provide products or services, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and in accordance with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of Collection: Collected from you. Disclosure for Business Purpose: Shared with our processor, Pisel.

Customer Support Information

Includes information you decide to include in communications with us, such as when sending messages through our service. Certain features of the service may require you to directly provide us with information about yourself. Opting not to provide this information may prevent you from accessing or using these features.

Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.

Sharing Personal Information

As described above, we share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:

We use Pisel to support our online store. Learn more about how Pisel uses your personal information here: Pisel Privacy Use. We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide targeted advertising or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the site. Learn more about how Google uses your personal information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Opt-out of Google Analytics. We share information about your use of the site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect some of this information directly from you and, in some cases, through the use of cookies or similar technologies (which you may have consented to, depending on your location).

Furthermore, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Opt Out.

Use of Personal Information

We use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Legal Basis for Processing

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• Performance of a contract with you;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Performance of a task carried out in the public interest;
• Pursuit of our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through our site, we will maintain your Personal Information for our records unless and until you ask us to delete this information. For more information on your right of deletion, see the “Your Rights” section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when such decisions have a legal effect on you or similarly significantly affect you.

We do not use fully automated decision-making that wouldsignificant legal or other consequences for our customers.

We employ limited automated decision-making authorized by our processor, Pisel, to prevent fraud that does not have a legal or other significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denial list of IP addresses associated with repeated failed transactions. This list is active for several hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This list is active for several days.

Selling Personal Information

Our website sells personal information as defined under the 2018 California Consumer Privacy Act (“CCPA”).

General Data Protection Regulation

If you are a resident of the European Economic Area, you have the right to access personal information we hold about you, port it to a new service, and request correction, update, or deletion of your personal information. If you wish to exercise these rights, please contact us using the details provided.

Your personal information is initially processed in Ireland and subsequently transferred outside Europe for storage and further processing, including to Canada and the US. For more information on how such transfers comply with the GDPR, please see Pisel’s GDPR white paper: Pisel GDPR White Paper.

California Consumer Privacy Act

If you are a resident of California, you have the right to access personal information we hold about you (also known as the “Right to Know”), port it to a new service, and request correction of your personal information, update, or deletion. If you wish to exercise these rights, please contact us using the details provided.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address provided.

Cookies

Cookies are small pieces of information downloaded to your computer or device when you visit our site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies allow websites to remember your actions and preferences (such as login and region selection) for a time, so you do not have to re-enter this information whenever you return to the site or move from one page to another. Cookies also provide information about how people use our website, such as whether they are first-time visitors or frequent visitors.

We use the following cookies to optimize your experience on our site and provide our services.

Reporting and Analytics

The duration of time a cookie is kept on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please remember that removing or blocking cookies might negatively affect your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, typically found in your browser's "Tools" or "Preferences" menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through sites like Pisel Cookie Management.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions provided in the "Behavioral Advertising" section above.

Do Not Track

Please note that there is no consistent industry understanding of how to respond to "Do Not Track" signals, therefore we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Whisper Eve Contact.

Last Updated: [27/03/2024]

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with a relevant data protection authority. You can contact your local data protection authority or our regulator at Pisel Data Protection.